Refund Policy
Last updated October 12, 2026
Alignmento is provided by Alignmentool Private Limited. Paddle is our Merchant of Record and manages payment refunds under its Refund Policy.
14-day refund window
You can request a full refund within 14 days of your order date, including the first purchase of a subscription and each renewal payment. Refunds are processed by our payment provider, Paddle.
Paddle's Refund Policy
Refund processing is also governed by Paddle's Refund Policy and Paddle's Buyer Terms. Nothing in this notice limits your statutory consumer rights.
How to request a refund
Request a refund directly at paddle.net or use the support link in your Paddle receipt. Provide the email address used for your purchase and your order or invoice reference so Paddle can locate the transaction. For help locating your purchase, contact support@alignmento.com.
Processing
Paddle reviews refund requests and handles approved refunds. Payment-method requirements and processing times are explained in Paddle's policies and refund communications; your bank may require additional time. A refund does not delete your Alignmento account or assessment records.
Cancellations and renewals
You can cancel at any time from the Billing page. Cancelling stops future renewals and you keep access until the end of the period you have already paid for. Cancelling a subscription does not automatically refund a payment. For an unexpected renewal charge, ask Paddle to review your refund request under its policy.